Work with us
One out of every three team members was once a Le Manoir client. Already part of the community? Don’t be shy to reach out if you’d like to join the team!
STATUS: Open for full time only
Our reception coordinators provide an unparalleled client experience in the salon. Whether it’s for beauty advice, the recommendation of a piece of jewelry or the presentation of our services, customers are in good hands with our team! They also ensure that things are rolling in the salon and take meticulous care of the management of appointments.
Their main objective is therefore to ensure the smooth running of the day in the salon and to ensure fluidity between appointments and purchases in store while offering excellent customer service.
Responsibilities and functions
Following a schedule from Monday to Friday, sometimes on Saturday as needed.
Welcome, advise and direct customers;
- Make appointments and manage the appointment book;
- Billing for cares and purchases;
- Respond to phone calls and emails of the reception;
- Ensure the smooth running of the day by ensuring the fluidity between appointments and shop purchases;
- Ensure the opening and closing of the salon.
Qualifications
Following a schedule from Monday to Friday, sometimes on Saturday as needed.
- 5 years of experience in customer service or other relevant experience;
- Be perfectly bilingual orally (English / French);
- Strong writing skills (English/French);
- Sense of initiative and organization;
- Ease of working in a team.
STATUS: Open for the October 2022 cohort
Our team of Nail Artists, trained by Gelcare Académie, offers a complete nail care experience that stands out on the market as much for the quality of care as for the experience itself! Le Manoir Nail Artists are passionate about enhancing the beauty and health of natural nails and are fortunate to have a full-time schedule filled with our wonderful clients.
Tasks and responsibilities
- Perform manicures and pedicures that meet the standards established by Le Manoir;
- Provide an incredible experience for all customers;
- Actively participate in the execution of the daily and weekly tasks of the salon;
- Advise clients on the best practices and products to choose to maintain the quality of their manicure and pedicure between appointments;
- Advise clients on the various products offered at the Manoir (Gelcare, Treasure Box, GM Collin, Nuda, Boysmell, etc.).
Qualities and qualifications
- Performing gel manicures in a personal or professional context for at least one (1) year;
- Have at least three (3) years of experience in customer service or other relevant experience;
- Have taken training or have completed a DEP in aesthetics and/or nail care (an asset);
- Desire to pursue a career in the field of esthetics;
- Want to develop professionally in a hard-working, meticulous team that likes to offer an incomparable experience;
- Be available to work a flexible schedule (schedule that includes some evenings and Saturdays);
- Speak fluently in French and English.
STATUS: Closed
Our fulfillment team is made up of dynamic and hard-working people! This position requires close attention and concentration to prepare our packages flawlessly!
Full-time position: Operated from Monday to Friday, 8:00 AM to 4:00 PM
Tasks
- Fulfilling online orders
- Organizing new arrivals of products
- Maintaining our standards of organization and cleanliness in the warehouse
- Taking inventory as needed
STATUS: Spontaneous application
The role of the salon's manager is to supervise and direct the activities of the salon. She maintains an excellent working climate by offering active listening, solutions to daily problems, and by implementing positive leadership. She keeps her team motivated to achieve the salon's financial goals.
She assists the Director of Human Resources by representing management on the physical premises of the salon and by analyzing the performance of the employees under her supervision.
All our positions are filled for this role. You can still send us your application so that we can contact you if that a position opens up!
Responsibilities and functions
As a manager :
- Supervise Le Manoir’s staff in salon:
- Make the salon staff aware of the rules and policies of the Manoir;
- Serve as a model for employees in the application of Le Manoir salon customer service standards;
Application of disciplinary measures if necessary; - Respond to various requests, complaints and solve problems;
- Develop strategies with the Human Resources Director to achieve in-store sales objectives;
- Ensure that the customer experience in the salon is optimal and ensure the smooth running of the day;
- Ensure that the appointment schedule is maximized and errorless;
- Ensure communication between the head office and the Le Manoir salon;
- Management of deposits and cash under the supervision of the accounting technician;
- Ensure that the salon and boutique are always clean and uncluttered through weekly tasks and daily checks;
- Responsible for orders for the show and restock requests from the warehouse;
- Responsible for managing orders and materials when delivered.
In support of the coordinators at the reception :
- Welcome, advise and direct customers;
- Manage the appointment book;
- Billing of services and purchases;
- Respond to phone calls and emails from reception;
- Ensure the smooth running of the day by ensuring fluidity between appointments and in-store purchases;
- Ensure the opening and closing of the salon, as needed.
Qualifications
- 5 years of experience in customer service or other relevant experience;
1 year minimum experience in-store management, beauty/hair salon or spa; - Master the Microsoft suite (Excel, Word) and Google applications;
- Be perfectly bilingual orally (English / French);
- Strong writing skills (English/French);
- Strong positive leadership;
- Sense of initiative and organization;
- Ease of working in a team;
- Ease of identifying priorities;
- Ability to work flexible hours, i.e. occasionally working holidays, evenings and weekends as required.
You can't find a position that matches your skills among our current job offers, but you'd like to join Le Manoir Group's team? This job offer allows you to pitch us your dream job within our company!
Write us a letter explaining why you would like to work within Le Manoir Group and what you could bring to the company!
Be sure to include the main responsibilities and functions you would like to hold and tell us how your experience would benefit the company.